SHIPPING & RETURNS
Shipping Policy
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information, we receive from our shipping partner UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at a94inc@hotmail.com
Return & Exchange Policy
At A94 Inc we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory in India. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
From time to time, A94 Inc at its sole discretion, may accept return of product(s) or portions of a product(s) with the exception of Wigs, Hair Care Products, Bulk Hair and Keratique Collection under the following conditions.
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We accept return(s) within 30 calendar days of original purchase date. Any return(s) request after 14 calendar days of purchase will not be honored.
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The product(s) must be sent back to us in order to process the return.
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If you purchased your product(s) online or over the phone, please contact Client Care
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or a94inc@hotmail.com. Client Care will send a pre-paid UPS label for your item(s) to be returned to our Corporate offices in New York. Please note A94 Boutiques cannot process an online or phone order return and Corporate cannot process a Boutique return.
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In return package please include all item(s) for return and your original invoice.
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Merchandise must be in original condition.
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We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from weft or otherwise processed) in any way.
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Zip ties and tags must be intact. Any merchandise that is received without zip ties and tags will be returned to the client without an issue of a refund.
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Bundle Deals cannot be separated into individual units to be return.
Once your item(s) have been received at our corporate office it will be examined thoroughly. If the product has been returned unused, in its original condition we will issue a refund to the original form of payment. Your refund should appear in your account within 3 to 5 business days, subject to your bank’s processing time.